What payments methods do you accept?
Visa, MasterCard, American Express, Apple Pay, and Google Pay.
How long will it take to get my order?
We pride ourselves on our fast shipping! Orders typically ship either the same business day of or the business day after they are placed. Delivery within the US typically takes 2-4 business days once the order has shipped. Please note that holidays and sales may delay this process as we do our best to fulfill higher order volumes in a timely manner.
What shipping carriers do you use?
USPS and UPS.
My tracking number says my package was delivered but I don't see it. What do I do?
For missing packages, please contact your local post office with your tracking number. Sometimes, packages are scanned as delivered prematurely, so packages may take 1-2 business days to arrive after being reported as delivered. Unfortunately, Dainty Jane can not be responsible for lost/stolen packages once an order has been shipped. However, please feel free to reach out to our team by emailing us directly at firstname.lastname@example.org and we will do everything we can to assist with the recovery of your package.
I placed an order, but didn't receive an order confirmation email. What should I do?
First, please check your spam, junk, and promotions folders for the confirmation email. If you still don't see it, please email us directly at email@example.com and we'll be happy to help.
I entered the wrong shipping address when placing an order. What should I do?
Please contact us at firstname.lastname@example.org immediately with your order number and correct shipping address.
I received an incorrect item.
We are so sorry! Please email us at email@example.com.
How do I return my order?
Please review our return policy before emailing us directly at firstname.lastname@example.org to begin the return/exchange process.
The item I want is sold out. Will you be restocking?
Depending on the item, we do our best to restock popular styles.
I'd like to cancel my order. How do I cancel?
Please send an email to email@example.com to cancel your order before it is shipped.
Do you have gift cards?
Yes! Gift Cards are available in the amount of $25- $200.
How do I find out about sales and promos?
For our best and most current deals make you are subscribed to our emails and are following our social media platforms.